If you have a question, feel free to contact us using the form.
If your enquiry relates to an order, please include your order number where possible, as this helps us locate your details and assist you more efficiently.
Here are some common questions and answers that may help you find a quick solution. If not, feel free to get in touch.
Your sessions are available immediately in your account. Log in and you will see them in “My Sessions” to access or download them. You can also use the app if you prefer.
First, make sure you’re using the same email address you used when placing your order. If you’re unsure, search your inbox for your order confirmation email. On the website, you can also use the “Email me a login link” option if you don’t remember your password.
If you’re logging in to our website, you can either use the “Email me a login link” option or reset your password from the login page.
If you’re using our iPhone or Android app, you’ll still need your password. If you’ve forgotten it, reset it on the website first, then log in to the app using your new password.
To reset it from the login page of the website, click “Forgot Password”.
This usually means you’re logged in with a different email address. Try logging out and back in using the email you used at checkout.
If you’re sure you’re using the correct email and still can’t see your sessions, please contact us.
You can also visit our Help Centre for more detailed guidance.