An account is automatically created when you place your first order, so there’s no need to register separately.
Your account gives you access to your sessions, downloads, orders, and account settings. This guide covers the most important areas and common issues.
Accessing Your Account
You can access your account by selecting My Sessions at the top of any page on the website. If you’re not already logged in, you’ll be prompted to sign in first.
Once logged in, you’ll be able to:
- View and download your sessions
- Access your order history
- Update your email address and password
Forgot Your Password?
If you can’t remember your password, use the password reset option on the login page.
Enter your email address and follow the instructions sent to you. If you don’t see the email, check your spam or junk folder.
If you’re already logged in on the website but have forgotten your password for the app, log out first and then use the password reset option.
The password change option inside your account is for updating your password when you already know it.
Updating Your Details
You can update your account details, such as your name, email address, or password, from your account area once logged in.
Accessing Your Sessions
Once logged in, your sessions will appear in your account area.
From there, you can:
- Download your sessions
- Access them again at any time
If you can’t see your sessions, it’s usually caused by logging into a different account.
Please check:
- You are using the same email address used when placing your order
- You have not accidentally created a second account with a different email
If you’ve used more than one email address in the past, your sessions may be linked to a different account.
If you’re still unsure, contact us with any details you have (name, email, order information), and we’ll help locate your account.
Final Note
If something doesn’t look right or you’re having trouble accessing your account, it’s usually a quick fix. If needed, just get in touch and we’ll help you sort it out.