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This section provides practical help for using the website and app, including managing your account.
Managing Your Account
Help with logging in, resetting your password, updating details, and accessing your sessions.
How to Download Your Sessions
Step-by-step help for downloading, finding, and playing your sessions on any device.
How to Use the App
A simple guide to downloading sessions, adjusting Smart Session settings, and listening offline in the app.
App Troubleshooting
Troubleshooting help for common app issues including downloads, playback, login problems, and missing sessions.
Android Battery Settings for the App
How to prevent Android playback interruptions and download problems caused by battery restrictions.